At Classinest Fashion, operated by Tidemark System, we are committed to delivering a smooth and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Tidemark System, while “you,” “your,” and “user” refer to our valued customers. By making a purchase, you agree to adhere to the return and refund procedures described below.

Return Eligibility

To qualify for a return:

• Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging.
• Original tags, labels, and packaging must accompany the returned product.
• Products that have been worn, washed, or altered in any manner are not eligible for return.
• Return requests must be submitted within 48 hours of delivery through our customer support team.
• Returns that fail to meet these criteria may be rejected.

How to Initiate a Return

• Submit Your Request: Email your return request with your Order ID and reason for return to tidemarksystem@gmail.com.
• Provide Proof: For defective, damaged, or incorrect items, include clear photographs to help us process your return quickly.
• Follow Instructions: Once approved, detailed instructions will be shared to complete the return process.

Note: Returns not complying with the above requirements may be declined at our discretion.

Refund Process and Timeline

• All returned items are inspected to confirm they meet our return policy.
• You will be notified whether your refund is approved or rejected.
• Approved refunds are issued to the original payment method within 5–7 business days.
• A confirmation email will be sent once the refund has been successfully processed.

Partial Refunds

If an item partially meets return criteria (e.g., minor damage or missing packaging), a partial refund may be granted at our discretion.

Damaged, Defective, or Incorrect Items

• Submit a return request within 48 hours of delivery for faulty, damaged, or incorrect products.
• Include clear photographs or videos of the issue and email them to tidemarksystem@gmail.com for quicker resolution.

Customer Support

For any questions or assistance related to returns and refunds, contact our support team at tidemarksystem@gmail.com

We value your trust in Classinest Fashion and remain committed to providing a seamless, satisfying shopping experience.